Trai recommendations on OSP

Trai has come out with its recommendations on the other service providers (OSPs) clarifying its definition and process for registration. In the recommendations Trai said Contact Centre Service Provider (CCSP) / Hosted Contact Centre Service Provider (HCCSP) providing platform as a service should be brought under registration. Also, these service providers reselling telecom resources should have virtual network operator (VNO) license.

The CCSPs/ HCCSPs who provide only the platform as service including a combination of the components of EPABX, IVR, call handling/ administration, call recording, contact centre data analytics, customer relationship management for contact centres, should be required to get registered with DoT.