Now a Twitter hashtag to register complaints on telecom, postal services

Telecom minister Manoj Sinha on Tuesday launched “Twitter Seva” for addressing complaints and concerns of all stake-holders in the telecom and postal sectors. The twitter handle for lodging complaints will be @manojsinhabjp.

A user who wants to lodge a complaint can address it to @manojsinhabjp and add #TwitterSeva.

Launching the Sewa, Sinha said the telecom ministry and Department of Post will compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints.

“The challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed 1 billion in January this year. Therefore, we are aware that complaints are going to pour in from across the country and in great numbers,” Sinha added.

The minister underlined that there were chances that this Twitter Seva may be misused by some rogue elements but expressed hope that Twitter authorities will take care of any misuse.