Government frees BPOs as global rivals rise

NEW DELHI: Amid growing competition from countries such as the Philippines, Mexico, Malaysia and Canada, the government has decided to unshackle the multi-billion-dollar Indian BPO industry, removing the need for a plethora of regulatory approvals and compliances.

The move will also simplify the process of infrastructure and work sharing between different entities to build scale and speed.

The move, which primarily impacts voice-based BPOs, allows companies providing outsourcing services of various hues to share work between each other, take domestic and international assignments on the same infrastructure, apart from providing ease of work for the employees who may have relocated to remote areas after the pandemic.