Zomato customer care agent schools customer on Hindi; Company fires staff

Restaurant aggregator and food delivery company Zomato on Tuesday apologised to a person, who alleged that he was denied refund by its customer care agent for not knowing Hindi and announced terminating the services of the employee concerned.

A tweet from a user who goes by the handle “@Vikash67456607” triggered a major Twitter backlash, with the hashtag “Reject_Zomato” trending on top at the microblogging site.

In response, Zomato apologised to Vikash and also issued a statement both in Tamil and English, stressing that the company stood for diversity.

However, company founder Deepinder Goyal later announced reinstating the sacked agent, saying it was “an ignorant mistake” on the part of the employee.