Zoho freezes hiring, selective recruitment for customer-facing roles

Amid global macro headwinds, Zoho on Wednesday said it has decided against layoffs but will adopt a prudent approach involving a hiring freeze for engineering roles and pruning marketing spending, although selective recruitment for customer-facing roles will continue.

The software-as-a-service (SaaS) company announced investments across its entire portfolio to accelerate momentum in the mid-market and enterprise market – a segment it collectively refers to as ‘upmarket’. The company, during a briefing, said it has logged a 65 per cent compound annual growth rate (CAGR) within the mid-market and enterprise segment, in the last three years.