Why Visa sees continued rise in credit card disputes despite prevention software

Credit card disputes at Visa Inc. continued rising past their pandemic boom despite the proliferation of prevention software, as fraud grows alongside e-commerce and inflation.

Disputes on Visa’s network rose to more than 90 million in 2022, data provided by the payment company showed. More than 70 million disputes were filed in 2019, Visa said in a presentation, before rising 24% in 2020 during the pandemic and about 2% a year in 2021 and 2022.

Despite being easy for consumers to file, making it one of the most-common credit card frauds, disputes are an opaque part of the payments industry.