Why retail stores still charge customers for carry bags despite courts deeming it unfair & illegal?
In a recent ruling, a consumer court in Delhi has ordered Reliance Trends to pay a fine of Rs 3,000 for charging a customer Rs 7 for a carry bag. The court dismissed the firm’s argument that the complainant’s case lacked a valid cause of action and appeared to be a mere attempt to seek financial gain. Reliance Trends maintained that the purchase of the carry bag was optional, and customers were not obligated to buy one. The company stated that the consumer had willingly chosen to purchase the bag and was billed accordingly, a TOI report stated.