Why Amazon is confronting the richest man in India. Decoding a multibillion-dollar fight

Amazon and one of the world’s richest men are engaged in a multibillion-dollar, politically fraught clash over Rani Pillai’s favorite place to buy groceries.

Pillai, 47, a retired nurse, is a regular shopper at Big Bazaar, a low-slung supermarket nestled beneath a metro station in a middle-class neighborhood in east Delhi. She tried online shopping last year, during India’s coronavirus lockdown. It did not compare to Big Bazaar, where jars of mango pickle jostle for space with pasta sauce, while family packs of instant noodles are stacked near giant sacks of basmati rice.