WhatsApp won’t withdraw new ToS; says biz features important to keep it free

New Delhi: In an update on the controversy around its terms of service today, Facebook-owned messaging platform WhatsApp informed users that its upcoming Business features are important for keeping the platform free.

“We also think it’s important people know how we can provide WhatsApp for free. Every day millions of people start a WhatsApp chat with a business because it’s easier to do so than placing a phone call or exchanging emails. We charge businesses to provide customer service on WhatsApp – not people,” the company said in a blog post.

Further, the company is updating how its new terms of service are communicated to users.