WhatsApp names Paresh B Lal as grievance officer for India

WhatsApp has named Paresh B Lal as its grievance officer for India on its website.

The move comes in the backdrop of the new IT rules coming into effect last week that require significant social media intermediaries – those with other 50 lakh users – to appoint a grievance officer, nodal officer and a chief compliance officer. These personnel are required to be resident in India.

As per WhatsApp’s website, users can contact Paresh B Lal – who is the ‘Grievance Officer’ – through a post box in Banjara Hills in Hyderabad, Telangana.

Earlier, sources had said WhatsApp was updating the details of the new grievance officers appointed, to replace the existing information on its platform.