WhatsApp names grievance officer. Here’s how users can contact

WhatsApp has finally announced its grievance officer for India. It has named Paresh B Lal as its grievance officer for the country. On its website, Facebook-owned instant messaging app writes that now users can contact Paresh B Lal through a post box in Banjara Hills in Hyderabad, Telangana.

WhatsApp’s move comes in the backdrop of the new IT rules coming into effect last week. India’s new IT rules, announced on 25 February 2021, require “significant social media intermediaries” — those with other 50 lakh users — to appoint a grievance officer, nodal officer and a chief compliance officer. And, these personnel are required to be resident in India.