Voice BPO rules further eased to allow sharing of infrastructure for local, offshore businesses, work from anywhere

NEW DELHI: The government has further eased guidelines for voice-based business process outsourcing (BPO) companies, allowing people to work from anywhere in the country and doing away with the need to maintain separate infrastructure for local and international businesses.

The government has removed any distinction between domestic and international other service providers (OSPs), or voice BPOs, telecom and IT minister Ravi Shankar Prasad said on Wednesday.

“In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity. This will further reduce compliance burden and help our tech industry,” Prime Minister Narendra Modi tweeted.