Vodafone Idea Ltd completes postpaid consolidation exercise, moves all Idea postpaid users to Vodafone RED

Telecom operator Vodafone Idea Ltd on Wednesday announced the completion of its postpaid consolidation exercise, by bringing all Idea postpaid subscribers under a single umbrella of ‘Vodafone RED’.

All Vodafone Idea postpaid subscribers can now avail benefits of the Vodafone RED plan, a uniform customer service, and an enhanced digital experience, the company said in a statement.

The consolidation is a significant step towards its synergy realisations and has led to process standardisation for both the retail and enterprise customers, the statement added.

“It will enable the company to provide a uniform customer experience through self-service channels with enriched menu options on IVR (interactive voice response)…MyVodafone App and websites for availing products, services and making payments,” it said.