Vaishnaw wants telcos to ‘significantly’ improve quality of service

Communications Minister Ashwini Vaishnaw on Wednesday assured the sector of more reforms in offing but made it amply clear that the industry too will have to do its bit and reciprocate by improving telecom service quality “significantly”.

He indicated that service quality parameters could be made more stringent and tighter, possibly to the extent of 3-4 times, and that the Telecom Department will approach the Telecom Regulatory Authority of India (TRAI) in this regard.

The Minister cited the slew of reforms in the telecom sector and those being lined up to send out a strong and firm message that initiatives cannot be one-sided, and the equation has to be “reciprocal”.