Uttar Pradesh tops list as ecommerce complaints record 300% spike in last 5 years

Consumer complaints related to the e-commerce sector have recorded a spike in the last few years. The total number of complaints witnessed a significant rise of over 300 per cent during the last five years.

As per the latest data issued by the Department of Consumer Affairs, the total number of complaints received on the National Consumer Helpline during 2017-18 was 59,402, which increased to 1,57,574 in 2020-21 and 1,83,851 in 2021-22.

A close look at the data disclosed that Uttar Pradesh topped the list of states having a maximum of 25,484 complaints in the e-commerce sector, followed by Maharashtra at 18,799 and Rajasthan at 15,620 in 2021-22.