US business advocacy group says disruption in India’s BPO would impact FDI

WASHINGTON: A disruption in India’s BPO industry, which provides critical customer and technical support to US’ health and emergency services, would have a negative impact on FDI, an India-centric US business advocacy group has said.

As India moves towards “Janata curfew” in view of the coronavirus crisis and other similar measures like work from home or stay at home at mass level, the US-based business advocacy group insisted that there is a need to look into the provision of providing some kind of exemption to those call centres and services in India that are providing crucial support to America’s critical cell centres.