Truecaller verifies IRCTC helpline number 139: Here’s what it means for users

In a bid to reduce fraudulent activities, the Indian Railway Catering and Tourism Corporation (IRCTC) has joined hands with caller identification platform Truecaller to assure passengers that critical communication like booking details and PNR status is being delivered by IRCTC and no one else.

With this, the integrated National Railways Helpline 139 used by lakhs of Indians daily is now verified by Truecaller Business Identity solutions.

“People will now see a green verified business badge logo while making calls to the 139 Helpline. In addition to this, verified SMS message headers will ensure that the customers know that they are receiving the communication about their bookings and other travel details from IRCTC only,” the company said in a press release.