Trai seeks stakeholder comments to review fair billing for consumers

The telecom regulator on Tuesday sought stakeholder comments on the changes required in the audit mechanism of metering and billing system of telecom service providers (TSPs) that will protect consumers from bill shocks, especially in case of data services.

“The focus of the consumer has shifted from voice to data. Thus, there is a need to review the quality of service (code of practice for metering and billing accuracy regulations, 2006),” the Telecom Regulatory Authority of India (Trai) said in a consultation paper.

Trai has asked stakeholders to suggest changes in the sampling methodology to make it more representative of the post-paid and prepaid user segments or different types of tariff plans, as the distribution of users in both the categories is highly skewed.