Trai moots clarity in ‘other service providers’ definition, simplifies norms for some categories

Trai has suggested exempting certain categories like data/internet based and captive contact centres from detailed registration, retaining it for voice-based outsourced other service providers (OSPs), in a set of recommendations that the regulator said will make India a “preferred BPO destination” and drive sector growth.

“Clarity in definition of OSP has been brought. Only voice based, outsourced OSP need to have registration at par with existing process. Data/internet based OSP would need to furnish intimation only,” the telecom sector regulator said in a statement.

Notably, though, Trai has recommended that Contact Centre Service Provider (CCSP)/ Hosted Contact Centre Service Provider (HCCSP) involved in reselling of telecom resources, say bandwidth, would require a Virtual Network Operator or VNO license.