TRAI considers survey to asses if tariff plans meet customer needs

Telecom regulator TRAI is planning to conduct a consumer-facing survey to assess if tariff plans offered by operators are meeting actual requirements of varied categories of users, a top official said.

Telecom Regulatory Authority of India (TRAI) may rope in an agency to conduct the survey for it. The survey is expected to start soon, said a TRAI official privy to the development. While telecom tariffs are under forbearance, the sector regulator will assess if plans currently being offered in the market are consumer-oriented, the official told PTI.

The tariffs plans need to cater to actual needs of consumers, those looking for voice as well as those who have data requirements.