Tourism Ministry to launch Twitter-based grievance redressal mechanism

The Tourism Ministry is planning to launch a Twitter-based grievance redressal mechanism for tourists to file their complaints in real time on the lines of a platform run by the External Affairs Ministry, official sources said Thursday.

The ministry wants to replicate the External Affairs Ministry’s Twitter Seva Service, which was launched in 2016 with an aim to centralise and expedite its grievance redressal mechanism.

Tourism Minister Prahlad Patel had a meeting with officials of Twitter earlier this week and requested them to create a dedicated mechanism.

“The minister was keen that such complains reach the ministry through social media like that of the MEA through which redressal can be swift. Many ministries with a public interface have been doing it with great success and we believe that it will be beneficial for tourists,” one of the sources said.