Telecom operators slam govt move to collect call records; DoT rejects surveillance concerns

Mumbai: The Department of Telecom (DoT) has started building an in-house platform backed by big data analytics amid incessant complaints of poor quality, a development that officials said was the reason for the DoT’s recent move to seek call data records on a mass scale. Telecom operators and experts, however, slammed the move to collect call records en masse and said it would not help resolve the issue of service quality

“There is no privacy concern and the government just wants to check the call quality. There is a plan to build an in-house platform using big data analytics, which will find out if the poor call quality is due to network congestion, lack of adequate towers, etc,” said an official, who did not wish to be identified.