Telecom department asks telecom companies to check call drops

The telecom department on Wednesday met operators to discuss rising instances of call drops and service quality-related issues as it deliberated on policy interventions that can be considered for improving call quality.

The meeting, which comes amid the rollout of massive 5G networks in the country, was chaired by telecom secretary K. Rajaraman and attended by telecom service providers, including Bharti Airtel, Reliance Jio and Vodafone Idea.

The issue of interference from illegal boosters and right of way (RoW) challenges came up for discussion at the meeting, which lasted for almost two hours. Sources said that operators made a detailed presentation to the Department of Telecom on current levels of service quality against stipulated benchmarks.