Telcos warn users to be wary of ISD charges for online meeting apps

Telcos are warning subscribers that the dial-in numbers for online video calling or meeting applications like Zoom, Microsoft Teams, Blue Jeans, Jio Meet may attract international calling rates if toll free numbers are not used.

Alerts went out via SMS to customers after Telecom Regulatory Authority of India (Trai) ordered that operators warn their subscribers that ISD rates will be charged for the international numbers in dial-in features of these apps. Both Trai and telcos have received complaints of bill shock during the last few months where India Inc logged went on work from home mode.