Telcos moot end-to-end online process to issue new connections

Telecom operators have proposed an end-to-end online process for onboarding of new customers. Under this, a user can self-upload their photograph and documents and also make payment on an operator’s mobile app, and after verification, the SIM card can be delivered to the customer’s doorstep and be activated.

The operators, including Vodafone Idea, Bharti Airtel and Reliance Jio, through COAI, have already written a letter to the Department of Telecommunications (DoT) seeking permission for the self-KYC process.