Telcos can step up their agile game by deploying tech enablers: BCG report

The TeBIT 2019 Executive Report by BCG says telecommunications models are becoming increasingly nimble. TeBIT participants generated nearly a third of their 2018 revenues from nontraditional sources, such as digital offerings and information and communications technology (ICT) services. So far, agile methodologies are largely limited to telco R&D departments. Agile has seen little—if any—traction in sales, customer service, or business operations. “Part-time agile” is an issue: Half of the participating telcos reported employees who work in a hybrid model, following agile methodologies part of the time but more traditional models (such as waterfall) the rest of the time. Instead of relying on a standard set of KPIs, telcos tend to measure the output of agile on an ad hoc, team-by-team basis. Telcos can step up their agile game by developing more consistent measurement frameworks and deploying additional technological enablers, such as continuous delivery, automated testing, and modular architecture.