Techsplained: Chatbots need more data to become smarter, but who’s sharing?

CHATBOTS HAVE BEEN in existence for long, but it is only recently that industries and services are using these to ease their work. That said, one area that has largely remained unexplored as far as the development of bots is concerned is using them for professional help. While this possibility has been talked about ever since the first bot cleared the Turing test—this proves if a bot can fool a human into thinking that she is talking to another human—Samsung’s NEON has centred the focus back on what chatbots can, or can’t, do. More so, as industries are also realising the limitation of bots. With Tokyo Olympics around the corner, the currency of such devices may increase. But that shall also depend on how successfully countries and cities can adopt the Tokyo model, where automation is going to drive the Olympics.