Tech services firms look to turn a page with content moderation

BENGALURU: A few large technology services companies and their boutique counterparts are betting big on the content moderation services business, analysts have said.

This is a business that IT services provider Cognizant said recently it was exiting, pushed by the challenges of dealing with stressed employees and new strategy.

Content moderation work involves tasks like filtering a video, image or text with hate messages, which could end up hurting organisations, businesses or others.