Tech Mahindra, UiPath launch AI based service desk solution

PUNE: Tech MahindraNSE 1.56 % and UiPath today announced their first joint solution offering – an end-to-end cognitive operations automation solution, in the area of service desk operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise. With service desks becoming more accessible to customers, there is a need to support a wider and more complex range of offerings. The cost of manual service desk support increases by 3X with every escalation, and the high volume of requests often result into high average wait and response time, which then translates into an average customer experience. The two companies have come up with a solution enhance operational efficiency, business agility and provide better customer experience. Combined with self-service capabilities, it will support the entire life cycle of a service desk ticket from creation to closure i.e. categorization, triaging, resolution and knowledge management.