T-Mobile to pay $20 million after outage led to failed 911 calls

Wireless carrier T-Mobile agreed to pay $19.5 million in a settlement with the Federal Communications Commission over a 12-hour nationwide outage in June 2020 that resulted in thousands of failed 911 calls.

The FCC said Tuesday that as part of the settlement, T-Mobile will also commit to improving communications of outages to emergency call centers, among other measures.

The agency said there was a complete failure of more than 23,000 911 calls because of the outage. There were also calls that did go through but without key information, like a callback number or location data.

The FCC’s investigation said the outage began because of a failure in part of T-Mobile’s network, which was made worse by routing and software errors.