Social media platforms not adequately redressing grievances: MoS IT

The government’s proposal to set up a grievances appellate panel follows several complaints that social media platforms are not adequately redressing the issues raised by the people, Union Minister Rajeev Chandrasekhar said. The Minister of State for Electronics and IT held an open house discussion with stakeholders on a draft notification to amend the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
The government has proposed to set up a grievance panel that will have the power to override the decisions of social media companies and other internet firms.
“While we have laid out a grievance officer and an accountability framework that was missing before February 2021, we have been flooded with people saying that is not enough and not working adequately. Platforms and intermediaries do appoint grievance officers but there is no real redressal of the grievance and there is a need to address that,” Chandrasekhar said.