Social media firms likely to be penalised if user plaints not addressed

Minister of state (MoS) for electronics and IT Rajeev Chandrasekhar on Saturday said the government may consider penalising social media companies, if needed, for not addressing users’ grievances and shying away from accountability to make the internet a safe and trusted place. The comments come a day after the government’s amendment to the IT Rules 2021, which included setting up of grievance appellate committees (GACs) to look into complaints by users of social media.