Share of AI/ML in telecom firms’ workforce rises to 20% on 5G rollout

Buoyed by the 5G rollout, employees performing artificial intelligence and machine learning (AI/ML)-led work now constitute 20 per cent of the workforce of telecom service providers from just 7 per cent in July-September 2022, according to a report by The Economic Times (ET).

Sekhar Garisa, chief executive at staffing firm Foundit (formerly Monster), said that AI/ ML roles in the telecom sector include both enterprise business-related roles and roles that focus on emerging tech. A major chunk of AI/ML roles aims at enhancing the customer experience.