Route Mobile launches AI/ML-driven chatbot for businesses

NEW DELHI: Cloud communications provider Route Mobile on Wednesday said it has launched an artificial intelligence/machine learning (AI/ML)-based chatbot solution – Roubot – for businesses to facilitate conversations with customers, facilitate lead generation, sales, and issue resolution.

Route Mobile said that businesses can also design their own chatbot with Roubot’s “Flow Builder” through a drag-and-drop user interface. It lets businesses integrate this customer engagement solution seamlessly and securely with CRM systems, payment gateways, and third-party messaging platforms such as WhatsApp and Facebook Messenger.

Once the customized chatbot is live, customers can engage with the business over a secure connection to get answers to their sales and support queries in real-time.