Road, net shutdowns disrupt e-commerce

New Delhi | Kolkata: One Act, many protests — and a sudden drop in ecommerce business volume.

Among the many disruptions caused by multicity agitations against the citizenship Act is the effect on deliveries and orders of large ecommerce operators. While online food delivery business has suffered a hit of 25-30%, other online categories have seen a drop of 3-5%, said businesses. Roadblocks and internet shutdowns have both been contributory factors.

“We have witnessed a decrease in delivery orders over the past three-four days across our brands,” said deGustibus Hospitality CEO Anurag Katriar. The chain runs popular dine-in brands such as Indigo, Tote on the Turf and Neem. Katriar is also the president of the National Restaurant Association of India (NRAI).