RIL launches WhatsApp chatbot to answer rights issue queries

Reliance Industries Ltd (RIL), a company controlled by Asia’s richest man Mukesh Ambani, has launched a chatbot to provide answers to shareholders on its ₹53,125-crore rights issue.

The chatbot, the first one rolled out for a public offering, is available on WhatsApp and is developed by Jio Haptik Technologies, said a source close to the development.

RIL has more than 2.6 million shareholders, and the chatbot is getting a lot of queries every day, the source said, but declined to provide specific details. WhatsApp, a company owned by Facebook, has more than 400 million users in India.