Retail cos leveraging AI to grow revenue, shifting focus to customer experience, front-end | Nasscom Interview

The retail industry is witnessing a steady adoption of cloud, AI and related technologies, and is now one of the top sectors in terms of growth in digital transformation. In fact, 70 per cent of the companies surveyed by NASSCOM said that they focus on revenue growth leveraging AI and thus are also increasing their AI spends. “As retail firms in India assess, test and scale-up their AI spend, significant upfront effort may yield greater than desired results for the future of AI within their firms,” Madhav Bissa, Program Director – Data Science & Artificial Intelligence, NASSCOM, told FinancialExpress.com.