Reporting norms relaxed, no more distinction of BPOs

The Department of Telecommunications (DoT) on Wednesday further eased norms for other service providers (OSP), such as voice-based business process outsourcing (BPOs) units, by removing the distinction between domestic and international units.

The DoT also permitted inter-connectivity between all kinds of other service providing centres, while also removing the restrictions on data inter-connectivity between any BPO unit of the same company, group company or even unrelated company.

“In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity. This will further reduce compliance burden and help our tech industry,” Prime Minister Narendra Modi said in a tweet.