Reliance Jio witnessed 22 mn heavy voice subscribers’ churn in Q3: Analyst

New Delhi: Reliance Jio witnessed churn of 22 million heavy voice subscribers and its ARPUs have not improved despite tariff hikes as most of the subscribers are on the 84-day plan, analyst firm SBI Caps Securities has said, adding that net subscriber adds were muted due to churn of heavy voice users.

Jio’s gross subscriber additions continue to be driven by Jio phones. The churn of 22 mn heavy voice subscribers may have led to some adverse revenue impact this quarter.

Contribution from Jio phone continues to trend upwards, as such ARPU improvement was not seen much in this quarter. The improvement on account of December tariff hikes will be meaningfully visible from Q1FY21, SBI Caps Securities said.