Railways received over 40 lakh calls on its helpline numbers in 5 years: Govt

The Indian Railways received more than 40 lakh complaints and requests for help on its helpline numbers in the last five years, the government informed Parliament on Friday. In a written reply to a question in the Rajya Sabha, Railway Minister Piyush Goyal said over the last five years, from 2016 to February 28, 2021, 40,90,589 such calls were received.

According to the data provided by the minister, the most number (over 10 lakh) of calls were received in 2019, while the least number of calls (6.85 lakh) were received in 2017. In 2021, till February, 90,003 such calls have been received.

While Goyal did not provide the details of the nature of such calls, passengers call the helpline numbers for a variety of reasons