PNB launches WhatsApp banking service for customers and non-customers

In an effort to make banking services more accessible, state-owned Punjab National Bank (PNB) said it has introduced banking services through WhatsApp for both customers and non-customers. To activate the banking facility on WhatsApp, customers need to first save the official PNB’s WhatsApp number +919264092640 in their phone book and initiate a conversation (on WhatsApp) by sending a hi/hello to this number, the bank said in a statement.

Before starting a conversation, customer must ensure to check “green tick” along with PNB’s profile name on WhatsApp to ensure that this is a genuine WhatsApp banking account, it said.

At present, it said, PNB would be offering non-financial services such as balance inquiry, last five transactions, stop cheque, request cheque book to its account holders through the WhatsApp banking service.