Paytm’s switch to compliance-first mode seen too little, too late

From getting the compliance team to attend product meetings to ensuring that every update or new product launch went through the rigours of the regulatory rules and restrictions, over the last one year or so, Paytm implemented a host of internal changes to toe the regulatory line, said executives at the digital payments company.

At the same time, Vijay Shekhar Sharma, the company’s founder, made it a priority for his team to focus on launching every industry update from the National Payments Corporation of India (NPCI) or the Reserve Bank of India (RBI) on priority, they said.