Overall app quality most important for e-learning platform users: Study

For users of e-learning platforms, the overall quality of an app is of utmost importance, says a study by the CMEE IIM-Lucknow in association with Enixta.

The study, which is based on 0.45 million user-generated reviews on seven major e-learning platforms, suggests that as many as 66.1 per cent users valued app quality followed by class experience (15.3 per cent) and subject material (7.4 per cent) important in evaluating performance.

“Overall app quality is the most important aspect with 66.1 per cent relative importance. Overall app quality includes reviews related to bugs, features, OTP, and login related, notifications, improvement suggestions, loading time, and overall feeling after using the app,” the study said.