Our AI-enabled conversational engagement platform helps brands design rich customer journeys: Gupshup CTO

When edtech firm Doubtnut found that students with limited access to fast mobile internet had problems uploading pictures of their queries to its website or mobile app, it turned to conversational engagement platform Gupshup. It was a game-changer. Gupshup, says Chief Technology Officer Krishna Tammana, helped Doubtnut build a smart chatbot that enabled students to simply send their doubts via WhatsApp and get backlinks to videos with answers to their questions in a language of their choice. All under 10 seconds.