OPPO India partners with Skit.ai to launch AI voicebot for customer support

Voice AI SaaS company Skit.ai has announced its partnership with global smart device brand OPPO India to launch a 24×7 AI-powered customer support solution.

With this implementation, Skit.ai claims its Augmented Voice Intelligence Platform (AVIP) will respond to all OPPO customer queries after business hours, with instant responses and zero waiting time. With complete end-to-end automation of in-scope calls, the AI-enabled voicebot aims to help resolve most customer queries.

“We operate in a highly dynamic and competitive smartphone market, which demands quick, efficient, and proactive responses to meet our customers’ needs. Our Customer Experience (CX) strategy at OPPO India is heavily focused on implementing solutions that allow our customers to navigate their queries easily,” said Saurabh Chaturvedi, head of Customer Service, OPPO India.