Oppo India partners with Skit.AI to introduce voicebot to deal with customer queries

Oppo India has launched a new artificial intelligence-powered voicebot for its customer support in the country. The smartphone manufacturer has partnered with Skit.AI—a Bengaluru-based voice AI Saas (Software as a Service) company—to launch the service. As part of the new partnership, Skit.ai’s digital voice agent will now help the brand respond to customer queries in real-time.

Oppo’s new voicebot has been trained to answer questions in English and Hindi. It will be able to answer questions related to spare parts, new devices, information about the nearest service centre, and appointment bookings. The idea behind the voicebot is that it will deal with the more basic queries, and customer care representatives will focus on more complex issues.