Opinion | We need new metrics to gauge India’s infotech industry

Last week in Mumbai, the National Association of Software and Services Companies (Nasscom) held its flagship conference, newly rebranded as the “Technology & Leadership Forum”. This is an annual pilgrimage for many who attend this conference—as much for the networking opportunities it provides as to listen to the people who have come to speak.

There are many peripheral players who attend this conference. Many come from the ranks of consultant and research firms who study the information technology (IT) and business process outsourcing (BPO) industry. They derive revenue from both the “supply side”—the IT and BPO outsourcing majors—and the “buy side” of banks, manufacturing companies and others who outsource to India.