Online travel platforms, airlines reach out amid flight cancellations

“It’s been more than a day since I tried calling, emails, tweets and DMs but the people at @makemytrip are taking everyone for a ride. At a tym when evryone wants to be safe but @makemytrip is making sure the safety comes at a ‘price’ by refusing refunds and rescheduling. #Pathetic,” groused a Twitter user on Tuesday.

Another user who had to cancel a trip because of the ongoing travel restrictions between India and the US told Yatra.com: “How dare u charge me cancelations for something beyond my control… either refund me my money or reschedule my flight.” These and many more complaints are piling up on Twitter, Facebook and other social media channels as more and more people cancel their travel plans due to the ongoing Covid-19 pandemic. Online travel agencies and airlines are grappling with a deluge in requests.