NTT DATA BPO automates low-skilled work in India

The business process outsourcing (BPO) unit of NTT DATA is planning to double its India headcount to 20,000 over the next two years. Over one-fourth of NTT DATA’s 45,000 employees in India are in its BPO unit. The Japanese tech major is increasingly bringing more highly skilled work to India, while it has automated most of the low-skilled work in the last six years in India.

Rohit Puri, Group SVP, BPO, NTT DATA, said, “Whatever low-skilled work used to happen maybe five or six years back in India, we have already automated that.” He added that India has moved up the value chain and today they are getting high skilled work to India.