Now, a virtual assistant to help you at a service centre

What do you do at a service centre, especially if it is your smartphone you are getting serviced, so you don’t even have it around to fiddle with? Have you had to wait a while before someone attends to you? These, and some other “pain points” are what new-age service centres like Café Tresor, which services Apple products, claim to be working on.

The service centre has also deployed its own virtual assistant Alisha, developed fully in-house, to assist customers.

As you walk into the store, there’s an interactive screen where Alisha greets you, helps you register with your picture, email, phone number, and name. It then proceeds to register your service request and you wait while you are assigned a service executive.